Certification Overview


Certified Course Overview

The Coastal Concierge Association Certified Class provides our Level One program, providing foundational information on the skills vital to our industry. These classes are designed for concierges, front desk and guest services staff, or anyone working on the frontlines who is looking to learn new skills and keep up-to-date with the changes in guest expectations.

We are currently accepting applications for our next round of classes.

Click here to apply for the Certified Course.

Course Meeting Locations, Time, and Topics

The course will consist of six (6) meetings conducted every Tuesday, beginning on August 4th, 2020. Course locations will either be held at The Marshall House or The Holiday Inn Express. You can find details below. You must attend all six (6) classes to complete the course. All classes will begin at 12pm and conclude at 1:30pm. 

All dates, topics, ans locations are as follows:

  • August 4th, 2020 – Establishing Authority; The Marshall House
  • August 11th, 2020 – Front and Back of House Politics; Holiday Inn Express
  • August 18th, 2020 – Authentic Experience; Holiday Inn Express
  • August 25th, 2020 – Food and Wine; The Marshall House
  • September 1st, 2020 – Hospitality Role Play; Holiday Inn Express
  • September 8th, 2020 – Speed Networking; The Marshall House

Advanced Course Overview

For those who have successfully completed the Certified Course, you may be eligible to apply for the Advanced Level Course. This Level Two Class expands upon the lessons of the Certified Class, providing students with a higher level of awareness and skills to benefit their progress in our industry. These classes also focus on honing those specialty skills that set a great concierge or guest service representative apart from the fold, with lessons on wine and food pairings, leading your guests to the best choices for them, and using positive language to work with challenging guests. 

Click here to apply for the Advanced Certification Course. The next Advanced session will begin in January of 2021.

Advanced Course Meeting Dates, Time, and Location:

The advanced course will consist of six (6) meetings conducted every Tuesday. The first class meeting will occur on Tuesday, January 12th and will recur every Tuesday until the final session on February 16th. You must attend all six (6) classes to complete the process. All class times will start promptly at 12:00pm and end at 1:30pm. All classes will be held at The Marshall House.

Session Dates are as follows: January 12th, January 19th, January 26th, February 2nd, February 9th, and February 16th.  


All classes are subject to change.