SAV6
The Savannah Standard: SAV6
City wide service excellence for Savannah’s tourism and hospitality community.
Overview
SAV6 / The Savannah Standard: SAV6
Visitors don’t experience Savannah one business at a time. They experience the whole city.
SAV6, The Savannah Standard: SAV6, is TLC’s city wide service excellence initiative. We built it with Figary / BrightSpark, and Front Porch Improv leads the room. Actor led. No awkward role play.
The idea is simple. For Savannah, by Savannah. When frontline people and their leaders share the same six behaviors, guests feel it from the hotel to the shop to the attraction. Service is the lever for reputation and for return visits.
This page is for members who want in.
The Framework
The SAV6
Six behaviors. Clear enough to teach. Strong enough to hold.
- Warmly Welcome
- Be Positive and Professional
- Use Their Name, If You Have It
- Be Genuinely Interested
- Be Helpful and Informative
- Encourage Them Back
That’s the standard. The classes below teach it, set it, and coach it.
Upcoming Classes
Learn and lead with the SAV6
Actor led workshops with Front Porch Improv. Phase 2 registration is open. Phase 3 and Phase 4 registration will be opened soon.
Delivering Service with the SAV6
Visitors experience Savannah as one city, not as a string of separate businesses. This class gives every service professional the same six behaviors so the welcome feels consistent from the hotel to the shop to the attraction. Front Porch Improv leads the room with actors. No awkward role play. Service is how we earn reputation and return visits.
Who: Frontline and all service professionals across hospitality, retail, attractions, city services, and anyone who meets a guest. Open to everyone.
Phase 2 · Tuesday, Oct 6, 2026
Hyatt Regency Savannah
Morning session: 10:00 AM to 12:00 PM
Afternoon session: 4:00 PM to 6:00 PM
Cost: $30 per person
Setting Clear Expectations with the SAV6
Standards stick when leaders make them observable. Using the MAP Framework, this session helps supervisors turn vague asks into clear actions people can see on the floor. Supportive, not punitive. Same SAV6, spoken in a language a team can actually follow.
Who: Supervisors, operations leaders, HR, and trainers.
Phase 3 · ~ Nov 5, 2026 (hold)
Scarbrough House
Registration will be opened soon
Coaching for Consistency with the SAV6
Setting the bar once is not enough. This class uses GROW coaching so leaders can keep the SAV6 alive mid shift with short, useful conversations. Accountability without micromanagement. A coaching rhythm that holds the standard between formal reviews.
Who: Supervisors, operations leaders, HR, and trainers.
Phase 4 · ~ Nov 10, 2026 (hold)
Scarbrough House
Registration will be opened soon
Note: Phase 2 morning and afternoon registration is live. Phase 3 and Phase 4 registration will be opened soon.
Partners
Sponsors
Presented with support from our sponsors:
Community
Community Partners
Presented with support from our community partners:
If Savannah is going to be known for how we treat people, we have to practice it together. SAV6 is how we do that.